Shipping policy

Moon Smith – Shipping Policy

At Moon Smith, we are committed to delivering your jewellery with care, speed, and reliability. Please read our shipping policy below to understand how we manage your orders.

Processing Time

Each order at Moon Smith is custom made, on order, especially for every client, so getting them ready takes a time of 12-14 working days.

Delivery Time

Standard Shipping (India): 5-7 working days

Note: Delivery timelines may vary during peak seasons, sales, or unforeseen delays.

Shipping Charges

Flat rate ₹100 on all orders 
Free shipping on all orders above ₹3499

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email or SMS.

You can track your shipment directly through our website or the courier partner’s site.

Address Accuracy

Please ensure your shipping address is correct.

Moon Smith is not responsible for delays or lost orders due to incorrect or incomplete addresses.

Delayed or Lost Packages

If your package is delayed or appears lost, please contact us at [support@moonsmith.in]. We will work with the courier to resolve the issue promptly.